Frequently Asked Questions

Sooner is always better — especially if your event lands on a Saturday in spring or fall. Most of our clients book 2–3 months out, and peak wedding season dates can go even earlier than that. That said, we love a last-minute event. If your date is coming up fast, send us a message and we'll let you know if we can make it work.

Our Essential package runs 3 hours and Signature runs 4. If you already know you'll want more time, the easiest move is to add extra hours when you book. But things happen — the dance floor heats up, you decide one more hour is a must. Just grab your attendant during the event and we'll do everything we can to keep the booth open longer.

Yes — and we mean fully included. We arrive early, set up the booth before your guests show up, run it the whole event, and pack everything down at the end. You won't need to lift a finger or worry about a thing.

Nope! Unlimited prints come standard with every package except our digital-only Essential. Your guests can hit the booth as many times as they want — and trust us, they will.

Right away. Every photo gets texted or emailed to your guests the second it's taken — no app, no login, no waiting. After the event, you'll get a private online gallery link within 24 hours with every photo from the night. The gallery is free, shareable, and yours forever.

A lot more than most people expect. Every booking comes with a fully custom photo template — your names, your date, your logo, your colors, whatever fits your vibe. You can also tweak the start screen, camera settings, and booth lighting. If you want to go bigger — custom backdrops, fully branded experiences, themed builds — that's what our Custom package is for.

We've got it covered. Every attendant brings a mobile hotspot to every event, so the booth keeps running smoothly even if the venue WiFi gives up. Your guests will never know there was a problem — they'll just keep taking photos.

We recommend a 5 x 10 ft area for the booth — that gives your guests room to pose, line up, and have fun without feeling cramped. We'll also need to be within about 10 feet of a power outlet, so it's worth scoping out a spot at your venue ahead of time. If you're not sure where it should go, your attendant can help figure out the best placement when we arrive.

We typically arrive 1–2 hours before your event starts, depending on the package and how much customization is involved. That way the booth is fully tested and looking sharp before your first guest walks in. After your event wraps, we'll be packed up and out the door within 30 minutes to an hour.

Absolutely — we love an outdoor event. As long as there's access to a power outlet, we're good to go. A couple of things to keep in mind: the booth should be set up out of direct sunlight (the screen looks better, and so do your photos), and if there's any chance of rain, we'll need a tent or covered area to keep the equipment safe. Just check with your venue ahead of time to make sure shelter is available if the forecast looks iffy.